FAQS

Absolutely! We are happy to match locally advertised pricing on like rental products. In the case of pricing that is not advertised, please provide a quote for review.

We accept Cash, Debit, Electronic Transfer, Visa and MasterCard. Regardless of payment choice, we will need a valid credit card for the duration of your rental. If your order is over $1000 there will be a 3% service fee added to your contract.

We recommend placing your order as soon as you know what you need. Your order may be revised right up until two weeks prior to your event. For tents and large-scale events, we recommend booking at least a couple of months in advance or earlier if you can. Even if your order is last minute, we will do everything we can to accommodate your needs.

Orders that extend beyond a year or into the following year may be susceptible to modifications in pricing.

All reservations require a non-refundable deposit of 20% at the time of booking. This acts as a security deposit for your reservation and guarantees the items will be available to you

There is a $200 refundable security deposit charge at the time the balance is paid on orders below $1000 and $500 for orders over $1000. this deposit will take care of any damage, losses and/or expenses incurred for non clean items, late returns, waiting pick ups and extras that were not agreed prior to the event.

Once the deposit has been placed, the balance of the order will be due 15 days before the reservation date.

Absolutely... but it is dependent on stock availability. Any changes reducing the quantity of the booked items two weeks prior the events will not be discounted.

For weekend events, the standard rental period is 4 days (charged one day) with items available for pick up on the Friday and due back on the Monday. During the week, each rental is usually picked up the day before your event and returned the following day after your event. If you need the rental items for an extended length of time, please contact us directly to make special arrangements.

We do not provide refunds for unused rentals.

No... This is the glory of renting! We do expect that you rinse all plates & cutlery with water before placing them back in the crates they were delivered in, so they are free of food. This is to ensure the safe handling of the used food related items by our dish processing team. We have a thorough cleaning and sanitization process on our premises and we take care of the rest. Just relax and enjoy your event… No extra cleaning necessary!

Notes: To avoid extra charges please follow this process.

$25 per hour

No, the laundering fee is included in the rental cost. There will be replacement charges if there are any burns, mildew or wax stains on the linen. Please return the used, dry linen back in the linen bags provided. If the linen gets wet we ask that it be dried before placing in bags to prevent mildew.

Yes, appointments are required for showroom visits during regular business hours as, like all businesses on the Sunshine Coast we are struggling with staffing shortages. We do encourage clients to book consultations for quotes on full event rentals so that we can ensure the proper attention and focus. Additionally, appointments can be made outside our business hours to accommodate any schedule including holiday weekends.

Our delivery crew works 5 days a week, to ensure you get your items when you need them. Additional charges may apply for early bird or late night delivery & pick-up services. Please contact us directly to discuss your delivery and pick up needs.

Of course! Polished Event Rentals offers local area delivery & pick-up services starting at $75.

With a Standard Delivery Service, your Polished Event Rentals driver will unload your rentals from the truck and stack them in a location that has been prearranged with your Event Rental Specialist at time of booking.

Standard service includes drop off to and pickup from one specific pre-designated area at the address provided, near the trucks parked location (up to 15 feet) at no extra fees.

Please take note that set-up, installation & equipment connections are not included with the Standard Delivery Service by drivers. Please contact us for more information on this service.

Your order can be picked up at our Gibsons warehouse location at 117-1100 Sunshine Coast Hwy. Please drive around to the back of the building and call the number on the back door and one of our staff will open the door to assist you.

We will deliver without the client present provided there is a covered area where we can leave the items near the delivery vehicle’s parked location. Please note that prior arrangements must be made for delivery without a contact person on site.

When special services are required, such as: stairs, elevators, extra labour, wait times for access, set up or take down of tables and chairs.

At this time, we do not offer set up services. Please check with us as set up services are based on staffing availability, and we would be happy to oblige you with this service when our team is fully staffed.

Polished Event Rentals prides itself on the accuracy of packing your orders, but mistakes can happen. If you find a discrepancy in your order, we ask that you contact us prior to your event to give us the opportunity to correct it or to ensure you are not charged for items you did not receive. For this reason, we have an after hours emergency phone number. Please call 604-399-8406 if any after hours rental emergencies or concerns arise.

Please have all rentals taken down, stacked, and placed back in the crates and containers you received them in. If the items are not put back in the correct transport containers, this may result in breakage or other damage. Please note that if our drivers determine the items not safe for transport, added onsite labour fees may be charged to repack the rentals. Sometimes our drivers can’t see this right away, so may proceed with collection. In this case, items returned in the incorrect crates, and therefore damaged in transport, will be added to your final receipt

In the unfortunate circumstance that an item is broken, the full replacement charge of the item will be charged.

In most cases, with notice, no problem! However, in some circumstances, late items may be subject to additional charges. When items do not return on time, our processing is backlogged which jeopardizes other customer orders occurring after your event. If unforeseeable circumstances come up that deter you from returning items on time, please contact us directly as soon as possible to communicate the options available.

In most cases, with notice, no problem! However, in some circumstances, late items may be subject to additional charges. When items do not return on time, our processing is backlogged which jeopardizes other customer orders occurring after your event. If unforeseeable circumstances come up that deter you from returning items on time, please contact us directly as soon as possible to communicate the options available.

You can expect to receive a call the morning of delivery day to the number provided for the onsite contact. Our drivers call when they are leaving their last location, so this could give you 5 minutes or 45 minutes notice. Please ensure you are available during your full scheduled delivery window, or provide us with no-contact instructions.

You can expect to receive a call when the driver is en-route, to the number provided for the onsite contact. Our drivers call when they are leaving their last location, so this could give you 5 minutes or 45 minutes notice. Please ensure you are available during your full scheduled pickup window, or provide us with no-contact instructions.

Once your rental order has been picked up, it is brought back to our warehouse for processing. Our team performs a thorough count back of your items against your rental order. Any outstanding payments will be processed and a final receipt will be emailed to you.

Absolutely, order changes are still permitted to your rental order while it is in the reservation stage. Every change must be reflected in a PDF copy and emailed back to you for your review. It is your responsibility to confirm correct rental information on the most up-to-date / recent reservation. Any changes not reflected on the reservation will not be honoured.

Details changed via email or phone cannot be guaranteed unless changes are captured in a copy of the reservation emailed back to you. Please be sure to review this carefully. Should any conflict arise, the latest copy emailed to you will be honoured.

It is our practice to always follow up with an updated PDF of your rental order for your review. If you haven’t received an email from us within 24 hours, please contact us so we can go over your email address for accuracy.

We are closed Sundays and all statutory holidays. We will arrange for your order to be either delivered or picked up on the day prior or day after the stat holiday, and will happily waive the extra rental day from your rental period.

Yes, you can. However, please note that any advance orders scheduled for the following year are subject to potential price adjustments.

Yes, they can, but keep in mind that they are designed for indoor or dry area events. If you return the items dirty or wet, there will be additional cleaning charges. Please be mindful of this if you store them outside while waiting for pick-up.