POLISHED EVENT RENTALS
TERMS AND CONDITIONS 2022
Please carefully read the following Terms and Conditions for POLISHED EVENT RENTALS LTD. By placing your order with POLISHED EVENT RENTALS LTD, you agree to these Terms and Conditions.
RESERVATIONS
Early planning ensures product availability and to confirm your reservation, we ask for a 20% non-refundable deposit. This deposit is your assurance that the items requested would be available on the day you booked. To accommodate your reservation, we will have to decline items to other clients; therefore, cancellations will result in forfeiture of your deposit. Please be sure of your plans before making a reservation.
- Your reservation will not be considered confirmed until the contract is acknowledge and deposit is received. The deposit is non-refundable after a 10 day grace period and will then be applied to balance for the final reservation balance.
- If a reservation needs to be cancelled, POLISHED EVENT RENTALS LTD will allow the client to move the rental to a later date, keeping the deposit valid on the contract. No refunds will be given if the event is fully cancelled.
- We require a valid credit card number on file for every booking, which will be used at the completion of the contract if any extra charges ensue. The credit card will also be used for broken and missing items.
PAYMENTS
A 20% non-refundable deposit is required to confirm your reservation and final payment is required 5 days in advance of the event date. POLISHED EVENT RENTALS LTD accepts the following payment types: cash, e-transfer, debit, direct deposit, company cheques and credit card. Please note that all reservation orders over $1000 and paid by credit card will be subject to a 3% service fee.
REDUCTIONS AND CANCELLATIONS (excluding tents)
- Reductions in numbers of more than 20% (e.g. 100 qty to 80 qty) of the original quantity ordered may be subject to a 50% cancellation fee.
- Cancellations of any item made 15 days or more prior to the event date may be subject to a 50% cancellation fee.
- Cancellations of any item made within 15 days of the event date may be subject to a 100% cancellation fee.
- Additions to your order can be done at any time depending on availability.
TENT RENTALS - CHANGES AND CANCELLATIONS
Tent Rentals booked in the year prior to the event will require a 20% deposit, which is refundable up to December 31st of that year. In the new year the deposit will then increase to 50% and will then become non-refundable. If a cancellation occurs, the client may move the deposit to a future date (prices subject to change) or forfeit the deposit. A tent will not be considered reserved without a deposit.
DAMAGE/LOSS OR STOLEN
We ask you to take necessary precautions to protect our equipment from theft and damage due to inclement weather or reckless actions while in your possession. Lost, stolen or damaged items will be charged at replacement cost and it will be charged to your credit card on file.
MISSING ITEMS
We will contact you with any missing item(s) from your order and allow one week for item(s) to be returned. If missing items are not returned, replacement charges will apply. More often that not, we will have items returned to us that are from the renter or venue. We will notify you of this and if the items are not picked up within 30 days, they will be donated to a local charity.
RENTAL PERIOD
POLISHED EVENT RENTALS LTD. offers a 3-4 day rental period for all reservations, you may receive your order the day before the event date and return the day after unless it’s a Sunday, then items are due back the next business day. If you are out of town or looking for a long-term rental and you will need specific dates for your rental, then please discuss options with us.
CHECKING YOUR ORDER
Before your order is sent out, it is pulled and double-checked, however we are not perfect! Please contact us immediately if you discover a discrepancy; if it is after hours please leave a message or send an email. We need to be notified prior to your event so we can attempt to fix the error, any notice after the event, the items will be considered missing.
LIABILITY
The renter assumes all responsibility for all damages to rented equipment and agrees to release POLISHED EVENT RENTALS LTD, it’s directors, officers, shareholders and employees from any and all claims for damages to property or bodily injury.
DELIVERY AND PICK UP INFORMATION
Delivery schedules are finalized on the week of the rental and we will be able to give you an idea of a morning or afternoon delivery (your preference can be made upon booking your reservation). Unfortunately, due to the demand during our peak season, we may be unable to fulfill all requests….but trust we do our very best!
Rates are based on ‘tailgate service’ for all items that are not being installed by POLISHED EVENT RENTALS LTD. Items will be unloaded and stacked within 20 ft from the truck unless special instructions have been discussed prior to delivery. Please inform the office of any stairs, slopes, elevators or obstacles that may prolong delivery and incur additional charges. POLISHED EVENT RENTALS LTD. reserves the right to decline delivery due to danger to the crew or equipment. If our crew arrives to pick up your order at or after the scheduled time and your order is not ready for pick up, you will be charged $50/hr for clean up or we will reschedule another time at an additional cost. Items must be left in the same location for pick up, as they were left on delivery. All chairs and tables must be broken down and stacked as they were left on delivery. All smaller items must be packed neatly in the containers that they arrived in.
HOW TO AVOID EXTRA CHARGES
- Linen: pack dry to prevent mildew, shake out before placing in fabric bags, do not use plastic bags as it encourages mildew. Cancellations of any item made 15 days or more prior to the event date may be subject to a 50% cancellation fee.
- Dishes, flatware and food service equipment: rinse or scrape well and return free of food and garbage, place back in containers provided.
- Glassware: empty all contents and place upright in appropriate containers.
- Remove tape, ties, ribbon, staples, and felt pads from all tables, chairs and any other rental items.
- Return all containers, boxes, crates, dividers, inserts, and packaging materials or replacement charges will apply for missing or breakage.
TENT RENTAL GUIDELINES
The renter must notify POLISHED EVENT RENTALS LTD of all underground services such as gas lines, septic tank and sprinkler lines before installation. The renter is to assume liability and costs to any damage to underground services. All tents will be staked in the ground unless concrete weights have been booked. Tents are the responsibility of the renter once installed, if you have any concerns during the rental, please contact us immediately using our after hours number if necessary. POLISHED EVENT RENTALS LTD has the right to refuse installation or disassembly of a tent if it is not safe due to weather or other causes.
- If your tent is in a public area, we suggest hiring security to avoid vandalism or damage.
- Do not use tape, staples, crepe paper, lighting on tent canvas or frame.
- Keep light bulbs and heaters a safe distance from tent canvas.
- Do not cook under the tent, place the cooking source at the downwind side of the tent.
- Avoid bon fires, tiki torches and sparklers near the tent canvas.
By accepting our quote you are acknowledging and accepting the Terms and Conditions for POLISHED EVENT RENTALS LTD.